Next to the mosque is the bustling Meena Bazaar. I make sure that my wallet and mobile phone are in the closed side pockets, as this area is a hotspot for pickpockets.
After passing through a particularly cramped area, I routinely check my right pocket, only to find it open and empty — my phone is gone! I'm shocked for a moment, then I check my left pocket. Also open, damn, that can't be true. I feel a little relieved when I can still feel my wallet inside. I turn around and scan the people around me, but of course there's nothing. I realise that my mobile is gone and there's nothing I can do about it. I leave the area as quickly as possible, keeping my hand on my purse in my pocket.
My thoughts now turn to what I can do without my mobile phone. All my travel plans and bookings are on it. I need it to find my way around, to keep in touch and so on. I quickly realise that I can't manage without it and that I will need a new one. I don't really fancy the police and the Indian bureaucracy. I can't imagine that it will be of any help. I decide to talk to my guide tomorrow and possibly go to the police station together.
For this afternoon, I have booked a street food tour and I take the metro to the meeting point. Luckily, I have memorised it. Of course, I'm not really in the mood for it right now; my thoughts are preoccupied with the stolen mobile. I'm annoyed with myself that this could happen to me despite all my travel experience. I feel so stupid.
On the street, an older man next to me drops a pen. He bends down, but I have already picked it up. He thanks me and asks me where I'm from and what I think of India. Well, what could I say after my experience? So I tell him about it. He looks quite concerned and says that I should definitely go to the police station — there's one 200 metres away — and offers to take me there. I still have half an hour until my tour, so I agree, and so begins my odyssey with my friendly helper.
The police send us to another police station, which we reach by tuk-tuk. There, I have to write a description of my case on a blank piece of paper. We are then sent to the station closest to the crime scene. At first, the police there want to turn us away, saying that their colleagues are in a meeting. However, my new friend is pushy and just marches on. I later find out that he is a lawyer working for an NGO. I've obviously met the right person.
We speak to the boss, who assigns us an officer to walk with us to the crime scene and find out which cameras may have recorded the incident. Next, we go back to a video room. There, he plays back the videos from the time I specify, and the three of us try to identify me in the crowd. But the recordings are too poor. After a while, he tries another camera and actually recognises me. Good eyes! He keeps going back and forth, frame by frame, looking at the people around me. He looks for anyone who moves conspicuously or stands out. I learn that the thieves usually work in teams of three or four people. I feel like a real police investigator now — how exciting!
He points out some suspicious individuals, but I don't recognise anyone. We try the other camera, which shows the area shortly after the first camera, but despite knowing the exact time, the quality is too poor to make anything out. Damn camera! It would have been so cool to catch these bastards. Frustrated, we give up, but I'm told that another team will take another look.
I'm sure that, with a better camera and even facial recognition software linked to a database of convicted people, there would have been a realistic chance to identify the right suspects. With additional AI and pattern recognition, I could imagine that a system can identify suspects quite reliable and even automatic. I heart, that China is using such kind of systems already.
We request a report, which could be important as it is a company phone. The officer advise me to make a loss report rather than a theft report. If I filed a theft report, I would have to come back in person if the phone was found, but if I file a loss report, they can send it to me. I wonder if that is the only reason. But I'm happy enough to receive any official report. Of course, it takes forever for the report to be ready, but I have already missed the start of my street food tour anyway. I feel a bit bad about my helpful friend having to stay with me until everything is sorted, but he insists.
After dealing with the police, we go to a shop to look for a replacement iPhone. However, they only have new ones, and I'm not prepared to spend that much money. They recommend a reliable refurbishment shop, which we visit next. In the end, I buy a used iPhone 13, which is slightly cheaper than it would be in Germany. It even comes with a warranty, which, of course, is no help to me.
It's late now; we've been on the 'save my trip' mission for four hours. The only thing missing now is a new SIM card. I politely decline my helper's offer to help me with that though, as I can do it tomorrow with my guide.
I'm a little disappointed that he's asking for quite some money now for his support. It's not the money itself that I'm unhappy about — I'm happy to give it to him after everything he's done, especially as it restores my confidence that I can continue my journey without any problems and that we've done everything we can to catch these bastards. At least it eases my mind. It's more the growing feeling that people here see foreigners only as a business opportunity and are not interested in them as people or in doing things out of politeness. It's something I never felt in Sri Lanka, for example.